Service & Support
After Sales Service
We provide 1-3 year guarantee and life-long maintenance for our products. Free repairing or replacement (excluding wearing parts) is available for functional defects (excluding artificial or force majeure factors) within the warranty period. After warranty period, we charge only for actual parts and labor required.
Quality Control
Our skilled Quality Inspection Team monitors material purchasing and production procedures. All finished machines undergo 100% strict testing by our QC and engineering departments. We provide detailed machine photos and test videos to customers before delivery.
OEM Services
Customized and OEM orders are welcome. All OEM services are free - customers only need to provide logo drawings, function requirements, colors, etc. No minimum order quantity required.
Privacy Protection
None of your personally identifiable information (name, address, email, bank info, etc.) will be disclosed or shared with third parties. All inquiries are answered within 24 hours, including holidays.
Payment Terms
- Alibaba Trade Assurance
- 30% T/T paid in advance as deposit, balance paid before shipment
- Irrevocable LC at sight
- Other payment terms: Paypal, Western Union, etc.
Documentation Support
All documents for customs clearance support provided: Contract, Packing List, Commercial Invoice, Export Declaration, and more.
About Taiyi Laser
Established in 2001, Taiyi Laser is a high-tech laser machinery and equipment manufacturer specializing in research, development, production, and sales service with production bases in Dalingshan Town Dongguan, Huanggang of Hubei, and India Gujarat. Through professional guidance from Huazhong University of Science and Technology and our strong engineering team, we have successfully transformed scientific research achievements into high-precision equipment including laser cutting machines, laser marking machines, laser welding machines, and laser cleaning machines.
Our products are widely used in IT manufacturing, electronics, hardware, communications, household appliances, automobiles, buildings, clothing jewelry, food, pharmaceuticals, chemical, packaging and other industries, meeting application needs across production fields. Taiyi products are well received by customers worldwide.
The Taiyi Laser headquarters in Dalingshan Town, Dongguan City features a registered capital of 10 million yuan and total area of 8,000 m² with over 200 excellent employees. With forward-looking strategic layout, we established our Hubei Production Base in 2014 with registered capital of 10 million yuan, first-stage investment over 50 million yuan, area of 30 mu, and annual output value exceeding 100 million yuan. In July 2018, our Gujarat State, India production base began operations with investment over 3 million yuan and area of 3000 m² to serve Southeast Asian customers.
Marketing institutions include Dongguan, Chongqing, Kunshan, Xiamen, Quanzhou, Thailand, Singapore, India, Vietnam, Turkey and other regions. Taiyi plans to establish more global offices to provide optimal products and services, cooperating sincerely with domestic and international customers for mutual success.
With excellent product quality, user-focused design, and high-quality after-sales service, Taiyi Laser has achieved significant progress and won numerous awards. Our products serve over 80 countries and regions, chosen by more than 50 Fortune 500 enterprises. Taiyi Laser is recognized as a national high-tech enterprise and demonstration base for large scientific and technological achievements promotion in Central China, with products holding multiple national patent certifications.